Here is a nice presentation on the Dabbawallahs of Mumbai. A motely of determined, passionate, sincere and hardworking people can deliver 6 sigma quality service, rain or shine. They may be uneducated but compensate with their attitudes & behaviours. A shining example of “what they dont teach you at Harvard…..”
Schneider Electric India – (since Dec 2005……)
VP- India HR Services
16500 employees – Jun 2011..Jun 2015
Talent Acquisition
HR Service Delivery
HR Performance & Digitisation
Payroll & Compliance
Global Learning Services
Business Relationship Management
Reorganised and stabilised the HR Services Organisation
Grew team from 36 members to 100 members
Helped to grow employee strength from 5000 to 16500 employees thro 10 Acquisitions
Improved HR Services Productivity from 1:140 to 1:220
Launched on a HR Goes Digital program and sucessfully implemented various HR Global Tools like Oracle Fusion, Taleo, My Learning Link, People Link, Daptiv etc besides home grown tools
Enabled seamless integration of acquired Business viz. APC, Areva T&D, Uniflair, APW President, Invensys and extended the HR Services coverage to these new entities
Set up a exclusive Industrial HRSS organisation to cater to the needs of the Manufacturing Organisation
Unified HR Services across organisaiton, BU’s and location
One common payroll
Set up the Global HR Services support organisation. Support includes Global Taleo Support and also Global Learning Services, where in we provide Global Support across geographies from India.
Improved internal HR Services customer satisfaction from 5.5 /10 (2012) to 6.82/10 (2014)
Improved SE Universum Ranking in India from 92nd position to 38th position in 2014
Won the **2013 Shared Services Organization Network Award** at the 16th Annual Asian Shared Services Outsourcing Week (SSON) meet in Singapore, 2-5 September, 2013, showcasing our VOICE program
Won the NHRD HR Showcase 2014, Best HR Practice Award for our “Campus Connect” program at the National competition
Member of the Global HR Services HRCommittee
Member of the India HRCommittee
Improved Customer Satisfaction by 22% in 3 years
Reduced cost per employee served by 16% in 3 years
Improved Head count productivity by 46% in 3 years
Reduced cost of Hiring by 25 %
Our India HR Best Practices adopted globally
90 day onboarding program – Plug into SE
VOICE – internal customer experience feedback – Hiring Effectiveness Survey
HR Score Card
Schneider Electric India
Global HR Director
(ITB Global Supply Chain) – 6500 employees – Nov 2008 – Jun 2011
Schneider Electric India – (since Dec 2005……)
Head HR India Subcontinent (APC India) – 3200 employees – Dec 2005 – Nov 2008
Caltex India Pvt. Ltd (2002 – 2005)
A leading Energy company globally (Sales, R&D, Manuf – 600 employees)
Co Systems India Pvt Ltd (2001-2002),
General Manager – HR
A pioneering Telecom Software Product development company with development centres in India and US (320 employees)
Praxair India Pvt Ltd, Bangalore (1997-2001),
Senior Manager – HR
A global Leader in Industrial Gases (Sales, Manufacturing & IT – 600 employees)
Involved in setting up the Corporate HR. Helped up ramp up employee strength to about 300 employees in a year. HR Policies, C&B, Job Bands, Job Titles, Salary restructuring, HRIS, Performance Management Process, Competency Framework & Training & Development.
Was involved in acquisition and merger of Asiatic Industrial Gases, Asiaticl Oxygen, Carbon dioxide company.
Closure of manufacturing plants. Helped set up a small E-services company to provide internal IT support for Praxair globally.
Indian Herbs, Bangalore (1994-1997),
Manager – HR
A leading Indian Natural Products Company (Sales, R&D, Manuf – 600 employees)
Was responsible for stabilising a HR department, Organisation design, Job Evaluation, Job Grading / Banding & Job Titles. Revamped HR policies, Performance Management Process & introduced a homegrown HRIS package.
Grew company to double its strength, helped set up the Extraction Unit, new R&D Centre and a Human Health Business Unit.
Stabilised IR situation and employee relations by engaging internal Leaders
ITI Ltd, Bangalore (1987-1994),
Assistant Personnel Manager
India’s pioneering Telecom Company (Sales, R&D, Manuf – 32000 employees) Strong foundation set for a HR career
Yes they are the one to be saluted.
Nice logistic and Supply chain managemnet.
From Mumbai to London at Prince Charls wedding. They have done it.
Secrets of Dabbawallahs